Privacy Policy

At Savohi, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services. By using our services you agree to this policy.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company name and job title
• Project details and requirements submitted via our contact form
• Billing and payment information
• Account credentials and authentication data
• Communication preferences

1.2 Technical Information

When you access our website, we automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Referring URLs and exit pages
• Pages visited, time spent on pages, and links clicked
• Date and time of visits

2. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your project inquiries and provide service estimates
• To provide, maintain, and improve our services
• To process transactions and send related information
• To communicate with you about updates, security alerts, and support
• To personalise your experience and deliver relevant content
• To analyse usage patterns and optimise performance
• To detect, prevent, and address technical issues or fraud
• To comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: With trusted third-party vendors (hosting, email delivery, analytics) who assist us in operating our services, subject to strict confidentiality agreements and data processing agreements.
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users.
• With Your Consent: When you explicitly authorise us to share your information.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and multi-factor authentication
• Employee training on data protection and privacy
• Incident response procedures for potential breaches

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and affected individuals without undue delay, as required by applicable law.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data. Residents of the European Economic Area (EEA) have these rights under the GDPR:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal and contractual obligations.
• Portability: Receive your data in a structured, machine-readable format.
• Restriction: Request that we restrict processing of your data in certain circumstances.
• Object: Object to processing of your data for direct marketing or where we rely on legitimate interests.
• Opt-Out: Unsubscribe from marketing communications at any time via the unsubscribe link in any email.

To exercise any of these rights, contact us at contact@savohi.com. We will respond within 30 days. If you are unhappy with our response, you have the right to lodge a complaint with your local data protection authority.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences or via our cookie consent banner. Types of cookies we use:

• Essential Cookies: Required for basic site functionality. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our site (e.g. page views, traffic sources).
• Preference Cookies: Remember your settings and preferences across visits.
• Marketing Cookies: Used to deliver relevant advertisements. Only set with your consent.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Contact form submissions are retained for up to 2 years. When data is no longer needed, we securely delete or anonymise it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States and countries within the EEA. Where we transfer data outside the EEA, we ensure appropriate safeguards are in place — such as Standard Contractual Clauses approved by the European Commission — to protect your data in accordance with applicable law.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately at contact@savohi.com and we will delete the information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will also notify you by email if we hold your contact details. Your continued use of our services after such modifications constitutes your acceptance of the updated policy.